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    FOCOS – Terms of Sale

    1. Trade Mark & Intellectual Property
    This website and all of the documents that appear on it are the exclusive property of FOCOS Pte Ltd. All reproduction must be submitted for approval.

    2. Accepting these conditions
    In placing an order, the customer agrees to all the conditions, terms of sale and privacy policy which governs use of the personal data that you provide us when using this website.

    3. Ordering and Payment
    The delivery fees are automatically calculated according to the destination as well as the total weight of the order. The minimum weight charged for an order is 500g even if the weight is less than that. Payments: by Cash and Cheque only in Singapore. By Paypal in Singapore and other countries.

    When you make a purchase with us, after validating your shopping cart, you will be directed to the Paypal secured website for online payments. All orders entered online will receive an order confirmation email from us notifying the delivery time for that order, depending on available stock. No other notification will be sent.

    For cases where our logistics provider has to resend items due to the wrong recipient's address indicated by a customer, repacking and /or redelivery fees may incur. These additional fees may be twice (2X) the original delivery charges. The weight of packing materials will be included in the calculation of total shipping weight.

    If the parcel is damaged at delivery, the customer has to immediately report and provide information on the condition of the parcel and its content. Order cannot be cancelled, revised or refund once your payment is received. The only exception your item is no longer provided by our supplier and/or is out of stock. Items are not returnable or exchangeable.

    4. Delivery
    Shipping Instructions
    Your order will be shipped within five working days after receipt of your payment. We will send you an e-mail confirmation when we have received your payment and shipped your order. In the case the product is not in stock or when it will be made only when there is an order (Those items will appear as “pre-ordered” in the description of the item), we will inform the delivery time.

    Local Delivery (Singapore)
    Shipping is free for local deliveries. At present we do not deliver to any offshore island.

    International Standard Delivery
    These are the delivery times suggested and should be used as a guide only. If you are concerned about the whereabouts of your order, please contact us and we will endeavour to trace it for you.

    Countries Estimated Delivery Time (Standard)
    Malaysia & Brunei 5-7 working days Countries in Asia & the Pacific (except Australia, Japan and NZ) 6-10 working days Australia, Japan and NZ 7-11 working days Countries in Europe, North & South America (including Hawaii), Africa and the Middle East 10-14 working days

    Please note that all delivery times indicated are estimates. Delivery times may vary depending on customs clearance, delays in the destination country, missed or cancelled despatches. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importing or exporting of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. It is up to you to ensure (a) that we may export the goods in question to you, and (b) that you may import those goods into your own jurisdiction.

    5. Prices
    Our online pricelist is for Consumers. The article names and numbers in the pricelist correspond with those shown alongside the pictures and detailed information here in this website. The prices which are indicated on the product descriptions are in Singapore Dollars S$ or US$ or Euro or Korean Won. Product prices reflected on the website are NOT inclusive of local Singapore Goods and Services Tax (GST) and delivery fees.

    6. Stocks Availability and Guarantee
    We guarantee the perfect condition of our products when they leave our establishment. Most of the products we have in stock, but some of them will be produce only when there is an order. Those items will appear as "pre-ordered" in the description of the item. We cannot guarantee that every item offered online will be shipped right away as inventory can change significantly from day to day. In rare cases, an item may be in stock when you place your order and sold out by the time your order is processed. However, for any item which you have ordered online and is found to be sold out at the time of processing and for the items “pre-ordered”, we will inform you by email the delivery time. We will not be obliged to offer any additional compensation for disappointment suffered.

    Return Policy
    We exercise utmost care in handling our products. To ensure our customers’ confidence and satisfaction you may return any defective products within 7 days from the delivered date and a replacement of the same product will be despatched. Please inform us immediately about the problem.

    Events beyond our Control
    We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts, and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accidents.

    7. Product Care
    Fabric products: Please wash in the delicate cycle, cold water and air/line dry Read the instructions on your detergent. Only use a little bit. Wash the article at the coldest temperature possible.

    Why do I see differences in products? Why are some products not the same?
    Our products are made by people and not factory made. Due to this and the nature of fabrics/raw materials used, no two products are alike.

    8. Governing Law
    The terms of Sale shall be governed by and interpreted in accordance with Singapore Law and the Singaporean Courts shall have exclusive jurisdiction to resolve any disputes between us.
    If you have any questions, comments, or concerns about this Terms of Sale or other information, please feel free to contact us.